Software for Facility Management
Facility management companies maintain many buildings, assets and contracts at the same time. Steady OMS gives them one platform to receive work requests from every site, dispatch and prioritize work orders, run preventive maintenance, evaluate technicians and service providers, and follow each contract’s budget and performance.
Challenges in facility management
- Requests arriving by phone, email and messaging with no single record.
- Service-level commitments that are hard to prove without response and completion data.
- Many sites, each with different assets, contractors and budgets.
- Subcontractor performance that is difficult to compare objectively.
How Steady OMS supports facility management
- Work requests and work orders with priority classes and tolerance periods.
- Sites dashboard that centralizes data from all operational sites.
- Operating contracts and contract budgets to monitor the status, performance and budget adherence of client contracts.
- Sub-contracts and service-provider evaluation, including black, white or grey performance categories.
- Operation KPIs such as labor utilization, support tickets, ticket resolution time and reopened tickets.
- End-user satisfaction tracking and a mobile app for field technicians.
Facility management in Saudi Arabia
Facility management providers and in-house teams in Saudi Arabia often operate large, multi-site portfolios such as hospitals, campuses, commercial buildings and industrial facilities, frequently under outsourced operation and maintenance contracts. Long cooling seasons keep HVAC and other building services under heavy load, so planned maintenance and fast fault response directly affect service quality. Clients also expect service levels to be demonstrated with data on response time, completion, cost and contractor performance.
CAFM vs CMMS: where maintenance management fits
CAFM (computer-aided facility management) is a broad software category. Depending on the vendor, it can include space and occupancy planning, property and lease administration, service requests and maintenance. CMMS (computerized maintenance management system) software concentrates on maintenance: asset records, work orders, preventive maintenance schedules, spare parts and maintenance KPIs.
In day-to-day facility operations, much of the workload, cost and contractual accountability sits in that maintenance and service-delivery layer: receiving requests, dispatching technicians, completing planned maintenance on time and proving it to the client.
Where Steady OMS fits in a CAFM environment
Steady OMS covers the operations and maintenance side of facility management. It brings together asset records, work requests and work orders, preventive maintenance, stock control and purchasing, sub-contracts, operating contracts and budgets, and more than 75 maintenance and operation KPIs, on the web and in a mobile app for technicians. If your CAFM requirements extend to areas such as space planning or lease administration, talk to our team to confirm how Steady OMS fits alongside them. To compare maintenance strategies, see preventive vs corrective maintenance.
Key use cases
- Running a central help desk for maintenance requests across a portfolio.
- Scheduling planned preventive maintenance for building systems.
- Reporting contract performance and budget use to clients.
- Benchmarking sites, employees and subcontractors.
Related solutions and guides
Frequently asked questions
Steady OMS is built around service requests and work requests that are converted into work orders. How requesters access the system is agreed during implementation for each organization.
The benchmarking module evaluates external service providers and employees against defined criteria, and compares repair activity with preventive maintenance effort.
Yes. Operating contracts and contract budget indicators show the status, performance and budget adherence of each ongoing contract.
Run every site and contract from one platform
See how Steady OMS handles work requests, service levels, contracts and service-provider evaluation for facility management teams.