Software for Facility Management
Facility management companies maintain many buildings, assets and contracts at the same time. Steady OMS gives them one platform to receive work requests from every site, dispatch and prioritize work orders, run preventive maintenance, evaluate technicians and service providers, and follow each contract’s budget and performance.
Challenges in facility management
- Requests arriving by phone, email and messaging with no single record.
- Service-level commitments that are hard to prove without response and completion data.
- Many sites, each with different assets, contractors and budgets.
- Subcontractor performance that is difficult to compare objectively.
How Steady OMS supports facility management
- Work requests and work orders with priority classes and tolerance periods.
- Sites dashboard that centralizes data from all operational sites.
- Operating contracts and contract budgets to monitor the status, performance and budget adherence of client contracts.
- Sub-contracts and service-provider evaluation, including black, white or grey performance categories.
- Operation KPIs such as labor utilization, support tickets, ticket resolution time and reopened tickets.
- End-user satisfaction tracking and a mobile app for field technicians.
Key use cases
- Running a central help desk for maintenance requests across a portfolio.
- Scheduling planned preventive maintenance for building systems.
- Reporting contract performance and budget use to clients.
- Benchmarking sites, employees and subcontractors.
Related solutions and guides
Frequently asked questions
Can clients or building users submit work requests?
Steady OMS is built around service requests and work requests that are converted into work orders. How requesters access the system is agreed during implementation for each organization.
How does Steady OMS help evaluate subcontractors?
The benchmarking module evaluates external service providers and employees against defined criteria, and compares repair activity with preventive maintenance effort.
Does Steady OMS support multiple contracts?
Yes. Operating contracts and contract budget indicators show the status, performance and budget adherence of each ongoing contract.
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