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CAFM & Maintenance Software for Facility Management

Facility management companies maintain many buildings, assets and contracts at the same time. Steady OMS gives them one platform to receive work requests from every site, dispatch and prioritize work orders, run preventive maintenance, evaluate technicians and service providers, and follow each contract’s budget and performance.

Challenges in facility management

  • Requests arriving by phone, email and messaging with no single record.
  • Service-level commitments that are hard to prove without response and completion data.
  • Many sites, each with different assets, contractors and budgets.
  • Subcontractor performance that is difficult to compare objectively.

How Steady OMS supports facility management

  • Work requests and work orders with priority classes and tolerance periods.
  • Sites dashboard that centralizes data from all operational sites.
  • Operating contracts and contract budgets to monitor the status, performance and budget adherence of client contracts.
  • Sub-contracts and service-provider evaluation, including black, white or grey performance categories.
  • Operation KPIs such as labor utilization, support tickets, ticket resolution time and reopened tickets.
  • End-user satisfaction tracking and a mobile app for field technicians.

Facility management in Saudi Arabia

Facility management providers and in-house teams in Saudi Arabia often operate large, multi-site portfolios such as hospitals, campuses, commercial buildings and industrial facilities, frequently under outsourced operation and maintenance contracts. Long cooling seasons keep HVAC and other building services under heavy load, so planned maintenance and fast fault response directly affect service quality. Clients also expect service levels to be demonstrated with data on response time, completion, cost and contractor performance.

CAFM vs CMMS: where maintenance management fits

CAFM (computer-aided facility management) is a broad software category. Depending on the vendor, it can include space and occupancy planning, property and lease administration, service requests and maintenance. CMMS (computerized maintenance management system) software concentrates on maintenance: asset records, work orders, preventive maintenance schedules, spare parts and maintenance KPIs.

In day-to-day facility operations, much of the workload, cost and contractual accountability sits in that maintenance and service-delivery layer: receiving requests, dispatching technicians, completing planned maintenance on time and proving it to the client.

Where Steady OMS fits in a CAFM environment

Steady OMS covers the operations, maintenance and facility side of CAFM in one bilingual system: asset records with a location hierarchy from site to room, work requests and work orders, preventive maintenance, stock control and purchasing, sub-contracts, operating contracts and budgets, and more than 75 KPIs, on the web and in a mobile app for technicians. In the OMS Exp plan, interactive space maps show the work orders, assets and occupancy of each building, floor, department and room, and print a work-orders report for any area. If your requirements include lease administration, talk to our team. To compare maintenance strategies, see preventive vs corrective maintenance.

Operating contracts and subcontractors

  • Sub-contracts for buying and selling services, with contract cost compared against budget and PM scheduled for equipment during the contract period.
  • Service-provider and subcontractor evaluation on availability, response time and on-site support, with black, white or grey performance categories.
  • Operating-contract budgets, consumed and remaining, by region, city, site and contractor (Operation module, OMS Exp).
  • For Ministry of Health contracts, the monthly abstract forms 1 to 19 in Arabic, generated in one click and tracked from submission to payment.

Key use cases

  1. Running a central help desk for maintenance requests across a portfolio.
  2. Scheduling planned preventive maintenance for building systems.
  3. Reporting contract performance and budget use to clients.
  4. Benchmarking sites, employees and subcontractors.

Related solutions and guides

Frequently asked questions

Steady OMS is built around service requests and work requests that are converted into work orders. How requesters access the system is agreed during implementation for each organization.

The benchmarking module evaluates external service providers and employees against defined criteria, and compares repair activity with preventive maintenance effort.

Yes. Operating contracts and contract budget indicators show the status, performance and budget adherence of each ongoing contract.

Yes, in the OMS Exp plan. Interactive maps move from site to building, floor, department and room and show the work orders, assets and occupancy of each area.

Yes. The Operation module generates the MOH monthly abstract forms 1 to 19 in Arabic, links them to the operating-contract budget and tracks each abstract to payment.